Our Services
At Lumena Consulting, we help professional services organisations unlock performance, reduce complexity, and deliver meaningful change. Our services combine strategic clarity with delivery expertise — ensuring your transformation journey is both successful and sustainable.
We offer flexible consulting, delivery, and training solutions across six core areas
1. Business Strategy & Operating Model Design
We help you clarify your strategic vision and translate it into a practical operating model. Whether you’re restructuring functions, integrating systems, or aligning service lines, we ensure your model enables agility, scale, and service excellence.
Includes:
- Vision & strategy articulation
- Target Operating Model (TOM) design
- Functional restructuring
- Service catalogue & role alignment
2. Process Optimisation & Performance Excellence
Our consultants use Lean, Six Sigma, and Agile tools to identify inefficiencies, reduce handoffs, and drive performance. We help you deliver better services faster — with fewer resources.
Includes:
- End-to-end process mapping
- Lean process redesign
- Root cause & bottleneck analysis
- Performance dashboard & KPI frameworks
3. Data & Digital Transformation
Data is the lifeblood of transformation. We help you digitise manual processes, improve data quality, and make smarter decisions using automation and analytics.
Includes:
- Digital enablement strategy
- Data quality improvement
- Workflow automation
- Business intelligence & insights
4. Customer & Employee Experience Design
Great transformation puts people at the centre. We use journey mapping and service design to improve experiences for both internal teams and end customers.
Includes:
- Customer journey mapping
- Service design workshops
- Employee experience improvement
- Feedback loops & engagement strategy
5. Project Delivery & Governance
From PMO setup to complex change delivery, we bring structure and pace to transformation. Our experts embed robust governance and help you deliver outcomes, not just activities.
Includes:
- Project and programme management
- Change planning & roadmaps
- Governance frameworks
- Risk & dependency management
6. Training & Capability Building
We train your leaders and teams to become agents of transformation. Through workshops, coaching, and train-the-trainer programmes, we build internal capability to sustain change.
Includes:
- Change leadership training
- Continuous improvement capability
- Train-the-trainer models
- Coaching & mentoring
Our Approach
We believe in clarity, collaboration, and capability.
That means:
- A clear strategic vision, aligned with your organisational goals
- A collaborative approach to co-design solutions with your people
- A focus on building your internal capability so change lasts
Everything we do is results-focused – and grounded in reality. That’s how we’ve consistently delivered high-value outcomes across global transformation initiatives.