Privacy Policy

1. Who We Are

Lumena Consulting Ltd.
Company Number: 16407838
Registered Office: 6 Comice Court, Stratford upon Avon, CV37 9PZ
Contact Email: [email protected]

We are the data controller responsible for your personal data under the UK GDPR and the Data Protection Act 2018.

2. What Personal Information We Collect

We may collect your name, contact details, company name, information provided via forms, and website usage data. We do not intentionally collect data from children under the age of 16.

3. How We Use Your Personal Information

We use your data to respond to enquiries, deliver services, send updates (if opted in), manage operations, and comply with legal obligations.

4. Lawful Basis for Processing

Our lawful bases include consent, legitimate interests, contractual necessity, and legal obligation.

5. Data Retention

We retain data only as long as necessary, typically up to 5 years, unless legal requirements specify otherwise.

6. Sharing Your Information

We share data only with trusted service providers, advisers, or authorities where legally required. All third parties must comply with data protection laws.

7. International Transfers

If data is transferred outside the UK/EEA, we ensure safeguards such as Standard Contractual Clauses are applied.

8. Cookies

We use essential, analytics, functional, and marketing cookies. You can manage preferences via our cookie banner or browser settings.

9. Your Data Protection Rights

You have rights to access, rectify, erase, restrict, object, port your data, and withdraw consent. Complaints can be made to the ICO at www.ico.org.uk.

10. Security of Your Information

We implement security measures, but online data transmission cannot be guaranteed as fully secure.

11. Links to Other Websites

We are not responsible for third-party website practices. Review their policies before sharing data.

12. Updates to This Policy

We may update this policy to reflect changes. The latest version will always be on this page.

13. Contact Us

For questions, contact [email protected] or write to Lumena Consulting Ltd., 6 Comice Court, Stratford upon Avon, CV37 9PZ.